Description

Features

For undergraduate and graduate courses in organizational behavior and human resources.

This book takes an applied approach by having students focus on developing and practicing interpersonal skills rather than learning pure management theory.

Two New Chapters

The content of this edition has been modified based on feedback from reviewers and current research on the emerging skills needed for organizational managers.  This edition contains two new chapters:

• Chapter 4 — “Applying Emotional Intelligence”

• Chapter 7 — “Communicating Across Cultures”

Ten-Step Learning Model

Based on social-learning theory, the ten-step learning model asks students to follow a complete program of assessment, review, observation, and perform practice and reinforcement exercises.

• Allows students to test their own skill level.

• Enables instructors to assess student progress.

Enhanced Instructor’s Manual

The Instructor’s Manual has been revised and expanded to provide more complete guidance based upon the cumulative experience and feedback from instructor’s using the previous editions. This is a valuable teaching aid consisting of:

• Additional exercises
• Different teaching options
• Suggestions and ideas from the authors’ personal experience
• Discussion questions for each chapter to enhance learning in various settings

Learning Aids for Students

• Skills Modules — Skill-building modules are available that encourage team-building, negotiating, conflict resolution skills, and empowerment.
• Extensive Pedagogy — Each chapter contains application plans and action plans, concept quizzes, modeling exercises, and videos.
• Discussion Questions — These are provided to test application skills, encouraging students to think creatively and giving instructors a springboard for class discussion.
• More Than 40 Exercises — These exercises are centered around 12 key interpersonal skills that allow students to understand the underlying concepts behind each skill.
• Self-assessment Questionnaires and Summary Checklists — Provide students with information about their progress.
• Expanded Role-Play and Cases — Role-plays and cases are provided in every chapter, giving students hands-on practice and constructive feedback.

New To This Edition

For undergraduate and graduate courses in organizational behavior and human resources.

This book takes an applied approach by having students focus on developing and practicing interpersonal skills rather than learning pure management theory.

Two New Chapters

The content of this edition has been modified based on feedback from reviewers and current research on the emerging skills needed for organizational managers.  This edition contains two new chapters:

• Chapter 4 — “Applying Emotional Intelligence”

• Chapter 7 — “Communicating Across Cultures”

Ten-Step Learning Model

Based on social-learning theory, the ten-step learning model asks students to follow a complete program of assessment, review, observation, and perform practice and reinforcement exercises.

• Allows students to test their own skill level.

• Enables instructors to assess student progress.

Enhanced Instructor’s Manual

The Instructor’s Manual has been revised and expanded to provide more complete guidance based upon the cumulative experience and feedback from instructor’s using the previous editions. This is a valuable teaching aid consisting of:

• Additional exercises
• Different teaching options
• Suggestions and ideas from the authors’ personal experience
• Discussion questions for each chapter to enhance learning in various settings

Learning Aids for Students

• Skills Modules — Skill-building modules are available that encourage team-building, negotiating, conflict resolution skills, and empowerment.
• Extensive Pedagogy — Each chapter contains application plans and action plans, concept quizzes, modeling exercises, and videos.
• Discussion Questions — These are provided to test application skills, encouraging students to think creatively and giving instructors a springboard for class discussion.
• More Than 40 Exercises — These exercises are centered on 12 key interpersonal skills that allow students to understand the underlying concepts behind each skill.
• Self-assessment Questionnaires and Summary Checklists — Provide students with information about their progress.
• Expanded Role-Play and Cases — Role-plays and cases are provided in every chapter, giving students hands-on practice and constructive feedback.

Table of Contents

PREFACE    xxiii
PART I:    SELF-AWARENESS    1
Chapter 1            Skills: An Introduction    1
Chapter 2            Self-Awareness: A Point of Departure    11
Chapter 3        Self-Management: Clarifying Values, Setting
                                          Personal Goals and Planning    39
Chapter  4          Applying Emotional Intelligence xx
PART II:    COMMUNICATING    51
Chapter 5            Sending Interpersonal Messages    51
Chapter 6            Listening and Reading Non-Verbal Messages    67
Chapter 7            Providing Feedback    86
Chapter 8          Communicating Across Cultures
PART III:    MOTIVATING    101
Chapter 9            Goal Setting    101
Chapter 10           Coaching, Counseling, and Mentoring    118
Chapter 11        Empowering People through Delegation    135
PART IV:    LEADING    151
Chapter 12        Politicking    151
Chapter 13        Persuading    175
Chapter 14        Applying Leadership Style    191
Chapter 15        Managing Change    208
PART V:    TEAMING    229
Chapter 16        Working with Teams    229
Chapter 17        Valuing Diversity    270
PART VI:    PROBLEM SOLVING    284
Chapter 18        Ethical Decision Making    284
Chapter 19        Creative Problem Solving    301
Chapter 20        Resolving Conflicts    316
Chapter 21        Negotiation    335
PART VII:    INTEGRATING EXERCISES    353
    Chris Amon & Lee Petty Case
    Running a Team Meeting
Appendix: Exercise Guidelines and Materials    378
INDEX    383

Courses

Organizational Behavior  [CORE TEXTS]   (Management)
Skills Development  [CORE TEXTS]   (Management)

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• Pearson Custom Business Resources
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