CourseSmart eTextbooks are a creative digital solution that offers the freedom and convenience of online, offline, and mobile access using a single platform. With a CourseSmart eTextbook, students can:

• search the text

• make notes online

• print out reading assignments that incorporate lecture notes

• bookmark important passages for later review

• save money. As an alternative to purchasing the print textbook, students can subscribe to the same content online for a significant discount off the suggested list price of the print text.

For more information, or to subscribe to the CourseSmart eTextbook, visit www.coursesmart.com (for customers in U.S. and Canada) or www.coursesmart.co.uk (for customers in Europe, Middle East, and Africa).

• CourseSmart eTextbooks offer study advantages no print textbook can match. Students can search the entire text for key concepts; they can navigate easily to a page number, reading assignment, or chapter; they can bookmark important pages, sections, or chapters for quick review at a later date. With a CourseSmart eTextbook, students enjoy these key features:

   

  • NEW offline access functionality¿Now, instructors and students using CourseSmart have the freedom and convenience of online, offline and mobile access using a single platform.

  • Digital Textbook Delivery that saves students a significant amount off the print edition suggested list price.

  • Internet-based Service that makes textbook content available anytime, anywhere there is a Web connection.

  • Easy Navigation that makes finding pages easy and efficient. Search, Bookmark, and Note-Taking Tools save study time and reduce frustration by making critical information immediately accessible. Organizing study notes has never been easier!

  • Ability to print pages as needed, lightening up the backpack while making critical content available for offline study and review.

   

• Now, students have a new choice in how they purchase and access required or recommended course textbooks. CourseSmart eTextbooks¿Where the Web meets textbooks for student savings!

Contents

Acknowledgements

Introduction

Part I: Strategic and General Considerations

Chapter 1 Performance Management and Reward Systems in Context

1.1  Definition of Performance Management (PM)

1.2  The Performance Management Contribution

1.3  Disadvantages/Danger of Poorly-implemented PM Systems

1.4  Definition of Reward Systems

1.5  Aims and Role of PM and Reward Systems

1.6  Characteristics of an Ideal PM System

1.7  Integration with Other Human Resources and Development Activities

Chapter 2   Performance Management Process

2.1  Prerequisites

2.2  Performance Planning

2.3  Performance Execution

2.4  Performance Assessment

2.5  Performance Review

2.6  Performance Renewal and Re-contracting

Chapter 3 Performance Management and Strategic Planning

3.1  Definition and Purposes of Strategic Planning

3.2  Process of Linking Performance Management to the Strategic Plan

3.3  Building Support

Part II: System Implementation

Chapter 4 Defining Performance and Choosing a Measurement Approach

4.2  Determinants of Performance

4.3  Performance Dimensions

4.4  Approaches to Measuring Performance

Chapter 5 Measuring Performance

5.1  Measuring Results

5.2  Measuring Behaviors

Chapter 6 Gathering Performance Information

6.1    Appraisal Forms

6.2        Characteristics of Appraisal Forms

6.3        Determining Overall Rating

6.4        Appraisal Period and Number of Meetings

6.5        Who Should Provide Performance Information?

6.6        A Model of Rater Motivation

6.7        Preventing Rating Distortion through Rater Training Programs

Chapter 7 Implementing a Performance Management System

7.1  Preparation: Communication, Appeals Process, Training Programs, and Pilot Testing

7.2  Communication Plan

7.3  Appeals Process

7.4  Training Programs for the Acquisition of Required Skills

7.5  Pilot Testing

7.6  Ongoing Monitoring and Evaluation

Part III: Employee Development

Chapter 8 Performance Management and Employee Development

8.1  Personal Development Plans

8.2  Direct Supervisor’s Role

8.3  360-degree Feedback Systems

Chapter 9 Performance Management Skills

9.1  Coaching

9.2  Coaching Styles

9.3  Coaching Process

9.4  Performance Review Meetings

Part IV: Reward Systems, Legal Issues, and Team Performance Management

Chapter 10 Reward Systems and Legal Issues

10.1          Traditional and Contingent Pay (CP) Plans

10.2          Reasons for Introducing CP

10.3          Possible Problems Associated with CP

10.4          Selecting a CP Plan

10.5          Putting Pay in Context

10.6          Pay Structures

10.7          Performance Management and the Law

10.8          Some Legal Principles Affecting PM

10.9          Laws Affecting PM

Chapter 11 Managing Team Performance

11.1          Definition and Importance of Teams

11.2          Types of Teams and Implications for Performance Management

11.3          Purposes and Challenges of Team Performance Management

11.4          Including Team Performance in the Performance Management System

11.5          Rewarding Team Performance

Author Index

Subject Index

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students contact your Pearson Higher Education representative.