Always Learning

Operations Management, 9/E
Lee J. KrajewskiUniversity of Notre Dame
Larry P. RitzmanBoston College
Manoj K. MalhotraUniversity of South Carolina

ISBN-10: 0136065767
ISBN-13:  9780136065760

Publisher:  Prentice Hall
Copyright:  2010
Format:  Cloth; 672 pp
Published:  01/12/2009
Status: Instock


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Description

For undergraduate and graduate Operations Management courses

 

Creating value through Operations Management.

 

Operations Management provides students with a comprehensive framework for addressing operational process and supply chain issues. This text uses a systemized approach while focusing on issues of current interest.

 

The latest edition of this text has been revised to integrate a supply chain orientation.

 

MyOMLab New Design is now available for this title!  MyOMLab New Design offers: 

  • One Place for All of Your Courses. Improved registration experience and a single point of access for instructors and students who are teaching and learning multiple MyLab/Mastering courses.
  • A Simplified User Interface.  The new user interface offers quick and easy access to Assignments, Study Plan, eText & Results, as well as additional option for course customization.
  • New Communication Tools. The following new communication tools can be used to foster collaboration, class participation, and group work.
    • Email: Instructors can send emails to their entire class, to individual students or to instructors who has access to their course.
    • Discussion Board: The discussion board provides students with a space to respond and react to the discussions you create. These posts can also be separated out into specific topics where students can share their opinions/answers and respond to their fellow classmates’ posts.
    • Chat/ ClassLive: ClassLive is an interactive chat tool that allows instructors and students to communicate in real time. ClassLive can be used with a group of students or one-on-one to share images or PowerPoint presentations, draw or write objects on a whiteboard, or send and received graphed or plotted equations. ClassLive also has additional classroom management tools, including polling and hand-raising.
  • Enhanced eText. Available within the online course materials and offline via an iPad app, the enhanced eText allows instructors and students to highlight, bookmark, take notes, and share with one another.


Features

For undergraduate and graduate Operations Management courses

 

Creating value through Operations Management.

 

Operations Management provides students with a comprehensive framework for addressing operational process and supply chain issues. This text uses a systemized approach while focusing on issues of current interest.

 

The latest edition of this text has been revised to integrate a supply chain orientation.


NEW! Supply Chain Orientation: This text uniquely builds the concept of a supply chain from the ground up allowing students to see how effective internal processes lead the best supply chains.

 

Managerial Practices boxes: These boxes highlight how real companies are dealing with process and supply chain issues.

 

NEW! 5 All-new Video Cases: The videos for this text consist of case material supported by video footage to show how operation management can be used to solve real world problems. The companies featured in these new videos include:

  • Southwest Airlines: 2 videos that show how this company copes with gate turnaround operations and the passenger boarding process.
  • Autoliv: Showcases lean systems
  • Clif Bar & Company: Highlights supply chain design and sustainability
  • Deckers Outdoor Corporation: Shows inventory management

MyOMLab New Design is now available for this title!  MyOMLab New Design offers: 

  • One Place for All of Your Courses. Improved registration experience and a single point of access for instructors and students who are teaching and learning multiple MyLab/Mastering courses.
  • A Simplified User Interface.  The new user interface offers quick and easy access to Assignments, Study Plan, eText & Results, as well as additional option for course customization.
  • New Communication Tools. The following new communication tools can be used to foster collaboration, class participation, and group work.
    • Email: Instructors can send emails to their entire class, to individual students or to instructors who has access to their course.
    • Discussion Board: The discussion board provides students with a space to respond and react to the discussions you create. These posts can also be separated out into specific topics where students can share their opinions/answers and respond to their fellow classmates’ posts.
    • Chat/ ClassLive: ClassLive is an interactive chat tool that allows instructors and students to communicate in real time. ClassLive can be used with a group of students or one-on-one to share images or PowerPoint presentations, draw or write objects on a whiteboard, or send and received graphed or plotted equations. ClassLive also has additional classroom management tools, including polling and hand-raising.
  • Enhanced eText. Available within the online course materials and offline via an iPad app, the enhanced eText allows instructors and students to highlight, bookmark, take notes, and share with one another.

NEW! MyOMLab:  Based on Pearson’s proven XL technology, MyOMLab helps you assess your students’ performance and assign and grade homework in the operations class.  Keyed directly to the text, MyOMLab offers algorithmically generated problems that also come with support to help students when they need it.  For a complete demo, visit www.MyOMLab .com


Stimulate student interest—Chapter Opening Vignettes: This text engages and stimulates student interest by profiling how real companies apply specific operational issues addressed in each chapter.

 

Apply insight through examples:  Examples demonstrate how to apply what students have learned and walk them through the solution process. These examples always close with a unique feature called Decision Point, which focuses students on the decision implications for managers.

 

NEW! Streamlined design: Fewer chapters, fewer pages, and enhanced clarity allows students to engage each topic efficiently and effectively. Overall figures and photos have been added to improve the presentation of key concepts and techniques, chapters have been trimmed, and new and current material has been included.

 

OTHER POINTS OF DISTINCTION

Extensive End-of-chapter Resources:

  • Solved Problems—This feature reinforces and helps students prepare their homework assignments by detailing how to solve model problems with the appropriate techniques presented in the chapter.
  • Active Model Exercises—These exercises enable students to use pre-created spreadsheets to do “what-if” analysis of examples presented in the text to see what would happen if certain parameters were changed.
  • Cases—Challenge students to grapple with a capstone problem that can be used as an in-class exercise or a homework assignment or team project.

 


New To This Edition

NEW! Supply Chain Orientation: This text uniquely builds the concept of a supply chain from the ground up allowing students to see how effective internal processes lead the best supply chains.

 

NEW! 5 All-new Video Cases: The videos for this text consist of case material supported by video footage to show how operation management can be used to solve real world problems. The companies featured in these new videos include:

  • Southwest Airlines: 2 videos that show how this company copes with gate turnaround operations and the passenger boarding process.
  • Autoliv: Showcases lean systems
  • Clif Bar & Company: Highlights supply chain design and sustainability
  • Deckers Outdoor Corporation: Shows inventory management

 

NEW! Streamlined design: Fewer chapters, fewer pages, and enhanced clarity allows students to engage each topic efficiently and effectively. Overall figures and photos have been added to improve the presentation of key concepts and techniques, chapters have been trimmed, and new and current material has been included.

 


Table of Contents

PART 1 USING OPERATIONS TO COMPETE 2
1 COMPETING WITH OPERATIONS 2
Supplement A DECISION MAKING 33
2 PROJECT MANAGEMENT 52
PART 2 MANAGING PROCESSES 92
3 PROCESS STRATEGY 92
4 PROCESS ANALYSIS 122
Supplement B SIMULATION 156
5 QUALITY AND PERFORMANCE 174
6 CAPACITY PLANNING 218
Supplement C WAITING LINES 242
7 CONSTRAINT MANAGEMENT 262
8 LEAN SYSTEMS 294
PART 3 MANAGING SUPPLY CHAINS 322
9 SUPPLY CHAIN DESIGN 322
10 SUPPLY CHAIN INTEGRATION 354
11 LOCATION 388
12 INVENTORY MANAGEMENT 414
Supplement D SPECIAL INVENTORY MODELS 450
13 FORECASTING 462
14 OPERATIONS PLANNING AND SCHEDULING 502
15 RESOURCE PLANNING 540
Supplement E LINEAR PROGRAMMING 582
Appendix 1 Normal Distribution 1
Appendix 2 Table of Random Numbers 2
Glossary 000
Photo Credits 000
Name Index 000
Subject Index 000


Previous Edition(s)

  • Operations Management: Process and Value Chains and Student CD Package, 8/E
    Krajewski, Ritzman & Malhotra
    ©2007  |  Prentice Hall  |  Kit/Package/ShrinkWrap; 752 pp  |  Instock
    ISBN-10: 0131697390  |  ISBN-13: 9780131697393
    Brief Description  |  More Info



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In this section:


Websites and Online Courses

Blackboard (WebCT) CE/Vista for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  On-line Supplement  |  Open Access  |  Version 4.1X  |  Live
ISBN-10: 0132149869  |  ISBN-13: 9780132149860
Instructors, request content (at no cost)  |  More Info

Blackboard course cartridge for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  On-line Supplement  |  Version 6.2.3  |  Open Access  |  Live
ISBN-10: 0132149877  |  ISBN-13: 9780132149877
Instructors, request content (at no cost)  |  More Info

Companion Website for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Website  |  Live
ISBN-10: 0136065511  |  ISBN-13: 9780136065517
More Info

NEW MyOMLab -- Instant Access -- for Operations Management, Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  On-line Supplement  |  Live
ISBN-10: 0132912236  |  ISBN-13: 9780132912235
 |  Students, buy access Take a Tour  |  More Info

NEW MyOMLab with Pearson eText -- Instant Access -- for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Electronic Package; 672 pp  |  Access Code Required  |  Live
ISBN-10: 0132912228  |  ISBN-13: 9780132912228
 |  Students, buy access Take a Tour  |  More Info

myomlab -- Instant Access -- for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Website  |  Live
ISBN-10: 0136082351  |  ISBN-13: 9780136082354
More Info

myomlab with Pearson eText -- Instant Access -- for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Website; 672 pp  |  Live
ISBN-10: 0136081983  |  ISBN-13: 9780136081982
More Info

myomlab with Pearson eText for Operations Management (access code required), 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Electronic Package  |  Available
ISBN-10: 0132309920  |  ISBN-13: 9780132309929
More Info

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In this section:

Instructor's Resource Manual for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Paper; 500 pp  |  Instock
ISBN-10: 0136065783  |  ISBN-13: 9780136065784

Show Downloadable Files
 | More Info

Instructor's Solutions Manual for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Paper; 528 pp  |  Instock
ISBN-10: 0136065465  |  ISBN-13: 9780136065463

Show Downloadable Files
 | More Info

PowerPoint for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  On-line Supplement  |  Live
ISBN-10: 0136065473  |  ISBN-13: 9780136065470

Show Downloadable Files
 | More Info

Test Item File for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  On-line Supplement; 0 pp  |  Live
ISBN-10: 0136065791  |  ISBN-13: 9780136065791

Show Downloadable Files
 | More Info

TestGen® Computerized Test Bank for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  On-line Supplement  |  Live
ISBN-10: 0136065481  |  ISBN-13: 9780136065487

Show Downloadable Files
 | More Info

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Blackboard (WebCT) CE/Vista for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  On-line Supplement  |  Open Access  |  Version 4.1X  |  Live
ISBN-10: 0132149869  |  ISBN-13: 9780132149860
Instructors, request content (at no cost)  |  More Info

Blackboard course cartridge for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  On-line Supplement  |  Version 6.2.3  |  Open Access  |  Live
ISBN-10: 0132149877  |  ISBN-13: 9780132149877
Instructors, request content (at no cost)  |  More Info

Companion Website for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Website  |  Live
ISBN-10: 0136065511  |  ISBN-13: 9780136065517
More Info

myomlab -- Instant Access -- for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Website  |  Live
ISBN-10: 0136082351  |  ISBN-13: 9780136082354
More Info

myomlab with Pearson eText -- Instant Access -- for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Website; 672 pp  |  Live
ISBN-10: 0136081983  |  ISBN-13: 9780136081982
More Info

myomlab with Pearson eText for Operations Management (access code required), 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Electronic Package  |  Available
ISBN-10: 0132309920  |  ISBN-13: 9780132309929
More Info

NEW MyOMLab -- Instant Access -- for Operations Management, Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  On-line Supplement  |  Live
ISBN-10: 0132912236  |  ISBN-13: 9780132912235
 |  Students, buy access Take a Tour  |  More Info

NEW MyOMLab with Pearson eText -- Instant Access -- for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Electronic Package; 672 pp  |  Access Code Required  |  Live
ISBN-10: 0132912228  |  ISBN-13: 9780132912228
 |  Students, buy access Take a Tour  |  More Info

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Access code cards

NEW MyOMLab -- Access Card -- for Operations Management, Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Access Code Card  |  Out of Stock
ISBN-10: 0132912244  |  ISBN-13: 9780132912242
More Info

NEW MyOMLab with Pearson eText -- Access Card -- for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Access Card Package; 672 pp  |  Instock
ISBN-10: 0132912252  |  ISBN-13: 9780132912259
More Info

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Websites and online courses

Blackboard (WebCT) CE/Vista for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  On-line Supplement  |  Open Access  |  Version 4.1X  |  Live
ISBN-10: 0132149869  |  ISBN-13: 9780132149860
More Info

Blackboard course cartridge for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  On-line Supplement  |  Version 6.2.3  |  Open Access  |  Live
ISBN-10: 0132149877  |  ISBN-13: 9780132149877
More Info

Companion Website for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Website  |  Live
ISBN-10: 0136065511  |  ISBN-13: 9780136065517
More Info

myomlab -- Instant Access -- for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Website  |  Live
ISBN-10: 0136082351  |  ISBN-13: 9780136082354
More Info

myomlab with Pearson eText -- Instant Access -- for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Website; 672 pp  |  Live
ISBN-10: 0136081983  |  ISBN-13: 9780136081982
More Info

NEW MyOMLab -- Instant Access -- for Operations Management, Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  On-line Supplement  |  Live
ISBN-10: 0132912236  |  ISBN-13: 9780132912235
 |  Students, buy access More Info

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Other student resources

myomlab with Pearson eText for Operations Management (access code required), 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Electronic Package  |  Available
ISBN-10: 0132309920  |  ISBN-13: 9780132309929
More Info

NEW MyOMLab with Pearson eText -- Instant Access -- for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Electronic Package; 672 pp  |  Access Code Required  |  Live
ISBN-10: 0132912228  |  ISBN-13: 9780132912228
 |  Students, buy access More Info

Video Library DVD for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  DVD  |  Instock
ISBN-10: 0136065457  |  ISBN-13: 9780136065456
More Info


Websites and Online Courses

Blackboard (WebCT) CE/Vista for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  On-line Supplement  |  Open Access  |  Version 4.1X  |  Live
ISBN-10: 0132149869  |  ISBN-13: 9780132149860
Instructors, request content (at no cost)  |  More Info

Blackboard course cartridge for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  On-line Supplement  |  Version 6.2.3  |  Open Access  |  Live
ISBN-10: 0132149877  |  ISBN-13: 9780132149877
Instructors, request content (at no cost)  |  More Info

Companion Website for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Website  |  Live
ISBN-10: 0136065511  |  ISBN-13: 9780136065517
More Info

NEW MyOMLab -- Instant Access -- for Operations Management, Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  On-line Supplement  |  Live
ISBN-10: 0132912236  |  ISBN-13: 9780132912235
 |  Students, buy access Take a Tour  |  More Info

NEW MyOMLab with Pearson eText -- Instant Access -- for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Electronic Package; 672 pp  |  Access Code Required  |  Live
ISBN-10: 0132912228  |  ISBN-13: 9780132912228
 |  Students, buy access Take a Tour  |  More Info

myomlab -- Instant Access -- for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Website  |  Live
ISBN-10: 0136082351  |  ISBN-13: 9780136082354
More Info

myomlab with Pearson eText -- Instant Access -- for Operations Management, 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Website; 672 pp  |  Live
ISBN-10: 0136081983  |  ISBN-13: 9780136081982
More Info

myomlab with Pearson eText for Operations Management (access code required), 9/E
Krajewski, Ritzman & Malhotra
©2010  |  Prentice Hall  |  Electronic Package  |  Available
ISBN-10: 0132309920  |  ISBN-13: 9780132309929
More Info

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  • Inkling -- Instant Access -- for Operations Management, all chapters, 9/E
    Krajewski, Ritzman & Malhotra
    ©2010  |  Prentice Hall  |  Inkling eBook  |  Instock
    ISBN-10: 013285788X  |  ISBN-13: 9780132857888
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  • Operations Management, CourseSmart eTextbook, 9/E
    Krajewski, Ritzman & Malhotra
    ©2010  |  Prentice Hall  |  Electronic Book; 763 pp  |  Available
    ISBN-10: 0136065775  |  ISBN-13: 9780136065777
    Brief Description  |  More Info  |  Students, buy access

  • Operations Management, Student Value Edition, 9/E
    Krajewski, Ritzman & Malhotra
    ©2010  |  Prentice Hall  |  Unbound (Saleable); 752 pp  |  Instock
    ISBN-10: 0136123694  |  ISBN-13: 9780136123699
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  • Pearson Custom Business Resources
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    ©2012  |  Prentice Hall  |  On-line Supplement  |  Live
    ISBN-10: 0136096557  |  ISBN-13: 9780136096559
    Brief Description  |  More Info


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