Description

This product is an alternate version of:
National Restaurant Association,  ManageFirst Hospitality and Restaurant Management with On-line Testing Access Code Card and Test Prep

Features

Appropriate for Hospitality Management and Restaurant Management courses within Culinary Arts and Hospitality Management departments.

A competency guide (with examination) which is focused on Management practice and Leadership.  Designed to support a core textbook and provide students with marketable management skills for a career within the Culinary Arts and Foodservice industry.

Part of the National Restaurant Association Educational Foundation (NRAEF) ManageFirst certification program.  The competency guide includes an examination sheet. 

NRAEF ManageFirst Program - Hallmark Features:

Competency Guide Hallmark Features:

• 150-200 pages per guide.
• Can be used as a “stand alone” item or bundled at a discount with Prentice Hall titles.
• Tremendous pedagogical features, including:
  • “Tuning In to You”
  • Professional Profiles
  • Learning Objectives
  • “Test Your Knowledge”
  • Key Terms
  • Exhibits
  • “Think About It”
  • Activities
  • “Review Your Learning”
  • Field Project
• Accompanied by supplemental materials, including PowerPoint’s and Answers to Activities

NRAEF ManageFirst Program – Core and Foundation (Elective) topics:

NRAEF ManageFirst Core Credential Topics - students must pass all four courses:

• Hospitality and Restaurant Management
• Controlling Foodservice Costs
• Human Resources Management and Supervision
• ServSafe Food Safety

NRAEF ManageFirst Core Foundation (Elective) Topics – students must pass one course:

• Managerial Accounting
• Inventory and Purchasing
• Customer Service
• Food Production
• Menu Marketing and Management
• Restaurant Marketing
• Nutrition (Culinary)
• ServSafe Responsible Alcohol Service

Instructor Supplements available for each Competency Guide:

• Microsoft® PowerPoint® presentations with Instructor's Notes
• Answer Keys for self-guided tests and Additional Activities.
• Instructor Correlation Guides that assist in the transition to the NRAEF ManageFirst Program.
• Syllabus builder template
• Classroom activities
• Quizzes and reviews questions (with answers)
• Test Bank of Exam style questions
• Detailed course outlines include:
• suggested time block
• activity and objective
• slides used
• guide pages covered
• lecture notes.

Instructor’s resources are available for registered ManageFirst™  instructors.  To register or access instructor materials please visit:  Download Instructor’s Resources

Note: If you will be instructing the ServSafe® Food Safety or ServSafe Alcohol® courses, there are separate instructor registration procedures for these programs.

Table of Contents

Chapter 1        The Dynamics of Leadership in the Hospitality and Restaurant Industry

·        Managing in the Restaurant Industry

·        Qualities of a Leader

·        Workplace Ethics

·        Setting the Right Course for Your Organization

·        Kepping Things in Balance

·        Professional Development and Leadership

·        Why Goals Are Important

·        Setting Organizational Goals

·        Writing SMART Goals and Objectives

·        A Process for Achieving Organizational and Departmental Goals

·        The Importance of Effective Communication

·        The Communiatyion Process Defined

·        Effective Speaking

·        The Importance of Listening

·        The Telephone as a Communication Tool

·        Effective Writing

·        Organizational Communication

·                  Defining Compensation

·                  Establishing Policies and Procedures for Employee Wage and Compensation

·                  Merit Pay Policies and Guidelines

·                  Maintaining Confidentiality of Payroll Information

·        Voluntary Termination

·        Involuntary Terminations

·        Conducting Involuntary Terminations

·        Steps for Managing and Conducting Involuntary Terminations

·        Defending Involuntary Terminations

·        Motivating Employees

·        Building a Positive Work Climate

·        Mutually Respectful Workplace

·        Interpersonal Communication

·        Conflict Resolution

·        Employee Performance Appraisals

·        Delegation

·        Master Schedules

·        Additional Scheduling Considerations

·        Creating the Actual Crew Schedule

·        Backup Strategies for Crew Scheduling

·        Developing and Preparing the Management Schedule

Chapter 8        The Importance of Teamwork in the Foodservice and Hospitality Workplace

·        The Importance of Teamwork in Foodservice

·             Stages of Team Growth

·             Goal Setting with a Team

·             Managing Team-Based Projects

·        The Importance of Problem Solving in Daily Activities

·        Developing a Problem-Solving Model

·        Potential Consequences of Improperly Solving a Problem

·        Crisis Management

·        Before a Crisis Strikes

·        Why People Dislike Meetings

·        Planning Effective Meetings

·        Conducting Effective Meetings

Courses

Introduction to Hospitality Management  (Hospitality)
Restaurant Management  (Culinary Arts)

ManageFirst Pencil/Paper Exam Sheet
National Restaurant Association
©2009  |  Prentice Hall  |  Paper  |  Instock
ISBN-10: 0135064589  |  ISBN-13: 9780135064580
Suggested retail price:  $37.47    Buy from myPearsonStoreNet price: $28.10  (What's this?)More Info

Test Prep ManageFirst Hospitality & Restaurant Management
National Restaurant Association
©2009  |  Prentice Hall  |  Paper; 64 pp  |  Instock
ISBN-10: 0135019257  |  ISBN-13: 9780135019252
Suggested retail price:  $37.47    Buy from myPearsonStoreNet price: $28.10  (What's this?)More Info

MasterCook 11
Pearson
©2011  |  Prentice Hall  |  CD-ROM Only  |  Instock
ISBN-10: 0132557800  |  ISBN-13: 9780132557801
Suggested retail price:  $34.80    Buy from myPearsonStoreNet price: $26.10  (What's this?)More Info

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Give your students a choice! PearsonChoices products are designed to give your students more value and flexibility by letting them choose from a variety of text and media formats to best match their learning style and their budget.

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• NRAEF ManageFirst: Hospitality and Restaurant Management w/ On-line Testing Access Code Card
  National Restaurant Association
  ©2007  |  Prentice Hall  |  Paper; 272 pp  |  Instock
  ISBN-10: 0132414651  |  ISBN-13: 9780132414654
  Suggested retail price: $44.40  Buy from myPearsonStoreNet price: $33.30  (What's this?)Brief Description  | 

  

  Appropriate for Hospitality Management and Restaurant Management courses within Culinary Arts and Hospitality Management departments.

   

  NEW! Exam Prep Guides for The ManageFirst™ Program - An exam prep guide is available for each one of the ten ManageFirst™  titles. 

   

  Contents Include:

  • Test taking strategies
  • Practice exam questions written to the NRAEF test item writing guidelines
  • Explanations for answers with remediation to the competency guides
  • Glossary of key terms  

  A competency guide (with examination) which is focused on Management practice and Leadership.  Designed to support a core textbook and provide students with marketable management skills for a career within the Culinary Arts and Foodservice industry.

   

  Introducing the ManageFirst Program^TM from the National Restaurant Association Educational Foundation (NRAEF).   This new management training certification program is based on a set of competencies defined by the restaurant, foodservice and hospitality industry as those needed for success.   This competency-based program includes 12 topics, each with a competency guide, exam, instructor resources and certificate.  Students earn a certification for each exam passed.  The topics and exams are aligned to typical on-campus courses. 

   

  This competency guide includes an access code for ON-LINE testing.  The competency guide is also available packaged with a pencil/paper version of the test.  Click here for details  NRAEF ManageFirst: Hospitality and Restaurant Management

   

  For additional information about the NRAEF ManageFirst^TM Program please visit www.prenhall.com/managefirst

   

  If you are interesting in purchasing managefirst for your organization and you are NOT affiliated with a school or university, please email managefirst@pearson.com so we can have someone from our business and industry group contact you directly.

  More Info
  

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, browse our available packages below, or contact your Pearson Higher Education representative to create your own package.

Package ISBN-10: 0136007848 | ISBN-13: 9780136007845
©2007 | Instock (Additional assembly time required)
Suggested retail price: $132.13  Buy from myPearsonStore
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Package ISBN-10: 0136007856 | ISBN-13: 9780136007852
©2007 | Instock (Additional assembly time required)
Suggested retail price: $141.00  Buy from myPearsonStore
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Package ISBN-10: 0132316609 | ISBN-13: 9780132316606
©2007 | Instock (Additional assembly time required)
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Package ISBN-10: 0136007821 | ISBN-13: 9780136007821
©2007 | Not Yet Published
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