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Managing the Lodging Operation
ISBN-10: 0131129937
ISBN-13: 9780131129931
Publisher: Prentice Hall
Copyright: 2006
Format: Paper; 336 pp
Published: 02/09/2005
Status: Instock
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Description
Using an understandable, student-friendly writing style to provide comprehensive coverage, this text focuses on an industry-oriented description of the skills and knowledge necessary to successfully run a hotel. The various elements of the book are applicable to all operating departments in a lodging operation, though viewed from the perspective of a General Manager. Emphasis on financial responsibility is evident throughout the book’s theoretical model of how to manage a hotel, research-based presentation of what General Managers actually do, and explanation of how to become profitable through the delivery of service and quality.
Features
Logical chapter organization-Each concentrates on the functions of the department personnel rather than simply a description of the departments.
~Allows students to first see and understand the role and nature of all departments within a typical hotel organization.
Focus on the role of the General Manager-Detailing seven major responsibilities: asset protection; managing supply and demand; increasing income; improving employee performance; improving productivity; managing customer service; and managing quality.
~Gives students the “big picture” by putting together the pieces needed to operate a successful hotel.
Emphasis on financial responsibility.
~Shows students the difference between running a hotel like a business and running a business like a hotel — emphasizes the need to operate as a business that makes money through giving value.
Research findings and material from the American Hotel & Lodging Association throughout.
~Offers students additional real-world perspective, and hands-on industry-related information that comes from professionals, written for those in the business.
Sidebars-(Quick Stays) present relevant, practical, industry-related mini-cases directly tied to the chapter outcomes.
~Highlights ways the industry puts ideas into practice.
Table of Contents
1. Introduction—How to Manage a Hotel.
2. Protecting the Assets: Guests, Employees, Structure and Contents.
3. Protecting the Assets: Financial Controls.
4. Managing Supply and Demand.
5. Improving Employee Performance.
6. Increasing Income: Revenue Management.
7. Increasing Income: Cost Management.
8. Improving Productivity.
9. Managing Customer Service.
10. Managing Quality.
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©2009 | Prentice Hall | On-line Supplement | Live
ISBN-10: 013510310X | ISBN-13: 9780135103104
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This work is protected by local and international copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning. Dissemination or sale of any part of this work (including on the World Wide Web) will destroy the integrity of the work and is not permitted. The work and materials from this site should never be made available to students except by instructors using the accompanying text in their classes. All recipients of this work are expected to abide by these restrictions and to honor the intended pedagogical purposes and the needs of other instructors who rely on these materials.| Cancel | I accept, proceed with download |
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Package ISBN-10: 0138016070 | ISBN-13: 9780138016074
©2006 | Instock (Additional assembly time required)
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Hayes & Miller | ©2011 | Prentice Hall | Access Code Card
Package ISBN-10: 0138137544 | ISBN-13: 9780138137540
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