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Managing Quality, 4/E
Thomas Foster

ISBN-10: 0136088503
ISBN-13:  9780136088509

Publisher:  Prentice Hall
Copyright:  2010
Format:  Cloth; 560 pp
Published:  09/02/2009
Status: Instock


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Description

For undergraduate and graduate Quality Management courses.

Understanding quality management through a unifying framework.

Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement.

The fourth edition has been updated to keep topic coverage on the cutting edge.


Features

For undergraduate and graduate Quality Management courses.

Understanding quality management through a unifying framework.

Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement.

The fourth edition has been updated to keep topic coverage on the cutting edge.

Supply Chain as a Unifying Theme.
Today’s firms are more focused than ever on improving supply chain performance. Since quality management is key to improvement, a unifying supply chain theme is presented throughout the text. This theme bridges the gap between the fundamentals of quality management with new developments such as Six Sigma and service quality, helping students understand what is important to businesses today.

Integrative Approach.
This text’s integrative approach discusses what “quality” means in different functional areas of the firm. Through this approach students will see that quality is not owned by any specific area of the business—every part of an organization needs to work together in order to achieve customer satisfaction.

Contingency Approach.
Because there isn’t one, perfect solution that companies can use to improve quality, this text uses a contingency approach to show students how to assess the current position of the firm and identify an effective strategy for improvement based on a profound understanding of the company, market, and customers. This contingency approach is introduced in Chapter 1 and is touched upon through the rest of the text.

Highlights of the Fourth Edition.   
In addition to several updates and enhancements, this text includes:
  • UPDATED. “Closer Look at Quality” Inserts—now include:
o    Dealing with suppliers in a global economy (such as Mattel)
o    Avoiding quality fads
o    Internet customer service
o    Measuring educational performance
o    Reducing medical failures
o    Government service quality
  • Rewritten Six-Sigma Chapter to Focus on Lean/Six Sigma—today many companies are enhancing their Six Sigma efforts by integrating lean concepts. To reflect this trend, the Six Sigma chapter has been rewritten with expanded treatment of lean concepts and philosophies.
  • NEW! Focus on Improving Quality from Emerging Markets—this text now presents more information on the problems with outsourcing, and provides insights on how firms are working to improve supplier performance from emerging economies.



New To This Edition

  • UPDATED. “Closer Look at Quality” Inserts—now include:
o    Dealing with suppliers in a global economy (such as Mattel)
o    Avoiding quality fads
o    Internet customer service
o    Measuring educational performance
o    Reducing medical failures
o    Government service quality
  • Rewritten Six-Sigma Chapter to Focus on Lean/Six Sigma—today many companies are enhancing their Six Sigma efforts by integrating lean concepts. To reflect this trend, the Six Sigma chapter has been rewritten with expanded treatment of lean concepts and philosophies.
  • NEW! Focus on Improving Quality from Emerging Markets–this text now presents more information on the problems with outsourcing, and provides insights on how firms are working to improve supplier performance from emerging economies.


Table of Contents

PART I.  UNDERSTANDING QUALITY CONCEPTS
Chapter 1. Differing Perspectives on Quality
Chapter 2. Quality Theory
Chapter 3. Global Supply Chain Quality and International Quality Standards
 
PART II.  DESIGNING AND ASSURING QUALITY
Chapter 4. Strategic Quality Planning
Chapter 5. The Voice of the Customer
Chapter 6. The Voice of the Market
Chapter 7. Quality and Innovation in Product and Process Design
Chapter 8. Designing Quality Services
Chapter 9. Managing Supplier Quality in the Supply Chain
 
PART III. IMPLEMENTING QUALITY
Chapter 10. The Tools of Quality
Chapter 11. Statistically Based Quality Improvement for Variables
Chapter 12. Statistically Based Quality Improvement for Attributes
Chapter 13. Six-Sigma Management and Lean Tools
 
PART IV.  FOREVER IMPROVING THE QUALITY SYSTEM
Chapter 14. Managing Quality Improvement Teams and Projects
Chapter 15. Implementing and Validating the Quality System
 
Appendix
 


Previous Edition(s)

  • Managing Quality and Student CD Package, 2/E
    Foster
    ©2004  |  Prentice Hall  |  Cloth Bound w/CD-ROM; 544 pp  |  Out of Print
    ISBN-10: 0131302663  |  ISBN-13: 9780131302662
    Brief Description  |  More Info

  • Managing Quality: Integrating the Supply Chain, 3/E
    Foster
    ©2007  |  Prentice Hall  |  Cloth; 600 pp  |  Out of Print
    ISBN-10: 0132206447  |  ISBN-13: 9780132206440
    Brief Description  |  More Info



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Companion Website for Managing Quality, 4/E
Foster
©2010  |  Prentice Hall  |  Website  |  Live
ISBN-10: 0136088899  |  ISBN-13: 9780136088899
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Instructor Resource Manual (Download only) for Managing Quality, 4/E
Foster
©2010  |  Prentice Hall  |  On-line Supplement  |  Live
ISBN-10: 0136088201  |  ISBN-13: 9780136088202

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PowerPoints (Download only) for Managing Quality, 4/E
Foster
©2010  |  Prentice Hall  |  On-line Supplement  |  Live
ISBN-10: 0136088546  |  ISBN-13: 9780136088547

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Test Item File (Download only) for Managing Quality, 4/E
Foster
©2010  |  Prentice Hall  |  On-line Supplement  |  Live
ISBN-10: 0136088880  |  ISBN-13: 9780136088882

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Exam Copy for Managing Quality, 4/E
Foster
©2010  |  Prentice Hall  |  Paper; 600 pp  |  Instock
ISBN-10: 013608852X  |  ISBN-13: 9780136088523
More Info

Companion Website for Managing Quality, 4/E
Foster
©2010  |  Prentice Hall  |  Website  |  Live
ISBN-10: 0136088899  |  ISBN-13: 9780136088899
More Info

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Websites and online courses

Companion Website for Managing Quality, 4/E
Foster
©2010  |  Prentice Hall  |  Website  |  Live
ISBN-10: 0136088899  |  ISBN-13: 9780136088899
More Info


For the Management Discipline

eHRM: An Internet Guide to Human Resource Management
Gowan
©2001  |  Prentice Hall  |  Paper; 49 pp  |  Instock
ISBN-10: 0130912832  |  ISBN-13: 9780130912831
More Info


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Websites and Online Courses

Companion Website for Managing Quality, 4/E
Foster
©2010  |  Prentice Hall  |  Website  |  Live
ISBN-10: 0136088899  |  ISBN-13: 9780136088899
More Info

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  • Inkling -- Instant Access -- for Managing Quality: Integrating the Supply Chain, all chapters, 4/E
    Foster
    ©2010  |  Prentice Hall  |  Inkling eBook  |  Instock
    ISBN-10: 0132857561  |  ISBN-13: 9780132857567
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