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Human Resource Management in the Hospitality Industry: A Practitioner's Perspective
Dana V. Tesone, Ph.D., University of Central Florida, Rosen School of Hospitality

ISBN-10: 0131100920
ISBN-13:  9780131100923

Publisher:  Prentice Hall
Copyright:  2005
Format:  Paper; 256 pp
Published:  07/08/2004
Status: Instock


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Description

For undergraduate- and graduate-level Hospitality Human Resource Management courses.

Written from a practitioners perspective, this straightforward and concise textbook introduces the student to the planning, organizing, influencing, and control functions associated with human resource management in hospitality and tourism organizations. The basis of this book is to present students with the knowledge, skills, and abilities that are required to become a middle level manager in the field of hospitality human resources.


Features

  • In the Real World scenarios—At the beginning and end of each chapter.

    • Provides reinforcement of the chapter material by placing students in actual scenarios.

  • Questions for Discussion —At the end of each chapter.

    • Provides thoughtful consideration of the topics presented and creates class discussion.

  • Key Terms and Definitions —Strategically placed in each chapter.

    • Terms reinforce the definitions, which reinforce the vocabulary.

  • Concepts presented in simple and direct language.

    • Introduces concepts of general management from and demonstrates the role of the HR practitioner within that context.

  • Lecture notes—Actual lectures used by the author.

    • Provides instructors with an excellent source of course preparation or online course lectures.

  • Final chapter simulation.

    • Provides instructors with end of course presentations or a capstone course activity.

  • Visual diagrams—All originals based on the research and experiences of the author.

    • Provide PowerPoint slides for use in the classroom.


Table of Contents

I. HOW WE GOT TO WHERE WE ARE.

 1. Hospitality Human Resource Management: An Overview.

 2. H.R. Dichotomy: Do We Serve the Staff or the Shareholders?

 3. How the Government Got Involved in our Business.

II. NOW THAT WE ARE HERE; WHAT DO WE DO?

 4. The Legal Environment.

 5. Employee Relations and Labor Relations.

 6. Management Ethics.

 7. Protecting Employee Rights.

III. HOW DO WE DO IT?

 8. Recruitment and Selection Strategies.

 9. Training and Development Strategies.

10. Employee Retention Strategies.

11. Performance Management Systems.

12. Communication Strategies.

13. Leadership Strategies.

14. Employee Motivation.

15. Putting it All Together.



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PowerPoints (Online)
Tesone
©2005  |  Prentice Hall  |  On-line Supplement; 0 pp  |  Live
ISBN-10: 0131188917  |  ISBN-13: 9780131188914

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Test Bank
Tesone
©2005  |  Prentice Hall  |  Paper  |  Instock
ISBN-10: 0132228211  |  ISBN-13: 9780132228213

Show Downloadable Files
 | More Info

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  • Pearson Custom Library: Hospitality & Culinary Arts
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    ©2009  |  Prentice Hall  |  On-line Supplement  |  Live
    ISBN-10: 013510310X  |  ISBN-13: 9780135103104
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This work is protected by local and international copyright laws and is provided solely for the use of instructors in teaching their courses and assessing student learning. Dissemination or sale of any part of this work (including on the World Wide Web) will destroy the integrity of the work and is not permitted. The work and materials from this site should never be made available to students except by instructors using the accompanying text in their classes. All recipients of this work are expected to abide by these restrictions and to honor the intended pedagogical purposes and the needs of other instructors who rely on these materials.

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Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, browse our available packages below, or contact your Pearson Higher Education representative to create your own package.

Package ISBN-10: 0135126207 | ISBN-13: 9780135126202
©2007 | Instock (Additional assembly time required)
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Package ISBN-10: 0131545892 | ISBN-13: 9780131545892
©2005 | Instock (Additional assembly time required)
Suggested retail price: $139.73  Buy from myPearsonStore

This package contains:

Tesone | ©2005 | Prentice Hall | Paper; 256 pp
Gilmore | ©2005 | Prentice Hall | Paper; 464 pp


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