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Human Relations: Interpersonal Job-Oriented Skills, 10/E
Andrew J. DuBrin, Rochester Institute of Technology

ISBN-10: 0135019443
ISBN-13: 9780135019443

Publisher: Prentice Hall
Copyright: 2009
Format: Paper; 432 pp
Published: 05/28/2008

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Description

For undergraduate courses in Human Relations, Applied Psychology, Human Relations in the Workplace, Career Development; also appropriate for a course in Interpersonal Skills Training.

Accomplished author and national speaker, Andrew DuBrin brings his expertise of Human Relations and Business Psychology to this exciting tenth edition. Focusing on today’s work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment. This edition features a new chapter on self-esteem, current research on emotional and social intelligence and fresh cases, exercises and skill builders that prepare students for today’s business environment.

Features

For undergraduate courses in Human Relations, Applied Psychology, Human Relations in the Workplace, Career Development; also appropriate for a course in Interpersonal Skills Training.

Hallmark Features

Two-pronged approach to improving interpersonal skills–first, basic concepts are introduced, then skill-building exercises are included that relate to that chapter’s topic.

Increases understanding of key topics in interpersonal relations and then uses exercises and cases to improve interpersonal and teamwork skills.

Content that meets the federal skills for Interpersonal Training—-provides information and exercises that directly support components of five of the eight requirements.

Ensures that students will be able to use resources, interpersonal skills, information, systems, and technology; and will be proficient in basic skills (e.g., reading, writing, and arithmetic), thinking skills (e.g., thinking creatively), and personal qualities.

Skill-building activities and self-assessment exercises–including interactive role plays.

Gives students hands-on opportunities for developing practical human relations skills, and lend to greater student involvement and discussion.

Contemporary examples that keep your course current—-are included for each chapter.

Draws students into the material by applying new concepts to familiar situations that beginning students can relate to.

Web Corners that highlight Internet resources–are included for each chapter.

Expands students' research opportunities using the Internet.

New To This Edition

New! Fully updated to include discussion of current topics such as:

More on emotional intelligence–see Chapter 2
Importance of vocal quality for phone interviews–see Chapter 4
Suggestions for being an effective meeting participant–see Chapter 6
Political correctness as part of cross-cultural relations–see Chapter 7
Employee network groups–see Chapter 7
Conflict resolution and negotiating techniques–see Chapter 8
Social intelligence–see Chapter 12
Environmental consciousness–see Chapter 14
Social networking Websites and more!–see Chapter 16

New! New chapter on developing self-esteem and self-confidence–see Chapter 3.

Discusses how self-esteem develops, how to enhance self-esteem, the importance of self-confidence and self-efficacy and techniques for developing and enhancing self-confidence.

New! An Internet Skill-Building exercise–is includedin the Web Corner section of the text.

Gives the student an opportunity to search for a particular type of interpersonal skill- builder related to the chapter subject (for an example see Chapter 4 and a Website for enhancing listening skills).

New! Photos and illustrations–appear throughout the text.

Includes a total of 21 new figures–many of which include drawings to symbolize a key point.

New! 12 new skill-building exercises, 5 new self-assessment quizzes, and 14 new chapter-opening case studies–appear in this edition.

Provides fresh assignment material for instructors and students.

Table of Contents

1. A Framework for Interpersonal Skill Development

2. Understanding Individual Differences

3. Developing Self-Esteem and Self-Confidence

4. Interpersonal Communication

5. Developing Teamwork Skills

6. Group Problem Solving and Decision Making

7. Cross-Cultural Relations and Diversity

8. Resolving Conflicts with Others

9. Becoming an Effective Leader

10. Motivating Others

11. Helping Others Develop and Grow

12. Positive Political Skills

13. Customer Satisfaction Skills

14. Enhancing Ethical Behavior

15. Stress Management and Personal Productivity

16. Job Search and Career Management Skills

Courses

Human Relations (Business Skills)
Interpersonal Skills (Business Skills)

Previous Edition(s)

Human Relations: Interpersonal Job-Oriented Skills, 9/E
DuBrin
©2007 | Prentice Hall | Paper; 384 pp | Instock
ISBN-10: 0131956728 | ISBN-13: 9780131956728
Suggested retail price: $115.60 Net price: $86.70 (What's this?)Brief Description |

For undergraduate courses in Human Relations, Applied Psychology, Human Relations in the Workplace, Career Development; also appropriate for a course in Interpersonal Skills Training.

Accomplished author and national speaker, Andrew DuBrin brings his expertise of Human Relations and Business Psychology to this ninth edition. Today’s work environment continues to demand more and more from workers. Balancing work and home, time management, cultural differences among workers, team skills, customer service, job search, career management, and effective leadership skills are just some of the area where students need guidance before entering the workplace. In this text, basic concepts are introduced to enhance understanding of key topics then, skill-building suggestions, exercises, and cases are presented that are crafted to improve the interpersonal skills related to each topic.
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Next Edition(s)

Human Relations: Interpersonal Job-Oriented Skills, 11/E
DuBrin
©2012 | Prentice Hall | Paper; 432 pp | Instock
ISBN-10: 0135109418 | ISBN-13: 9780135109410
Net price: $86.60 (What's this?)Brief Description |
For undergraduate courses in Human Relations, Applied Psychology, Human Relations in the Workplace, Career Development; also appropriate for a course in Interpersonal Skills Training.

Accomplished author and national speaker, Andrew J. DuBrin brings his expertise of Human Relations and Business Psychology to this exciting eleventh edition. Focusing on today’s work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment. This edition features a new chapter on interpersonal skills for the digital world and fresh cases, exercises and skill builders that prepare students for today’s business environment.
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Websites and Online Courses

Companion Website for Human Relations: Interpersonal Job-Oriented Skills, 10/E
DuBrin
©2009 | Prentice Hall | Website | Live
ISBN-10: 0135020611 | ISBN-13: 9780135020616
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Student Access Codes

OneKey Blackboard Student Access Code Card for Human Relations: Interpersonal Job-Oriented Skills, 10/E
DuBrin
©2009 | Prentice Hall | Access Code Card | Instock
ISBN-10: 0135046572 | ISBN-13: 9780135046579
Net price: $16.95 (What's this?)More Info

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eLearning & Assessment

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Course & Discipline Resources

For Interpersonal Skills

Instructor's Manual with Test Item File (Download only) for Human Relations: Interpersonal Job-Oriented Skills, 10/E
DuBrin
©2009 | Prentice Hall | On-line Supplement | Live
ISBN-10: 0135020646 | ISBN-13: 9780135020647

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PowerPoint Lecture Presentation Package Online for Human Relations: Interpersonal Job-Oriented Skills, 10/E
DuBrin
©2009 | Prentice Hall | On-line Supplement | Live
ISBN-10: 0135020301 | ISBN-13: 9780135020302
URL: http://www.prenhall.com/dubrin

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TestGen® Computerized Test Bank for Human Relations: Interpersonal Job-Oriented Skills, 10/E
DuBrin
©2009 | Prentice Hall | On-line Supplement | Live
ISBN-10: 013502062X | ISBN-13: 9780135020623

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Companion Website for Human Relations: Interpersonal Job-Oriented Skills, 10/E
DuBrin
©2009 | Prentice Hall | Website | Live
ISBN-10: 0135020611 | ISBN-13: 9780135020616
More Info

Access code cards

Websites and online courses

Companion Website for Human Relations: Interpersonal Job-Oriented Skills, 10/E
DuBrin
©2009 | Prentice Hall | Website | Live
ISBN-10: 0135020611 | ISBN-13: 9780135020616
More Info

For Interpersonal Skills

Golden Personality Type Profiler, The (for Valuepacks)
TalentLens
©2011 | Prentice Hall | Access Code Card | Instock
ISBN-10: 0137066546 | ISBN-13: 9780137066544
Suggested retail price: $21.80Net price: $16.35 (What's this?)More Info

Websites and Online Courses

Companion Website for Human Relations: Interpersonal Job-Oriented Skills, 10/E
DuBrin
©2009 | Prentice Hall | Website | Live
ISBN-10: 0135020611 | ISBN-13: 9780135020616
More Info

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Human Relations: Interpersonal Job-Oriented Skills, CourseSmart eTextbook, 10/E
DuBrin
©2009 | Prentice Hall | Electronic Book; 432 pp | Available
ISBN-10: 0135042909 | ISBN-13: 9780135042908
Online purchase price: $46.99
Brief Description |
CourseSmart eTextbooks are a creative digital solution that offers the freedom and convenience of online, offline, and mobile access using a single platform. With a CourseSmart eTextbook, students can:
search the text
make notes online
print out reading assignments that incorporate lecture notes
bookmark important passages for later review
save money. As an alternative to purchasing the print textbook, students can subscribe to the same content online for a significant discount off the suggested list price of the print text.
For more information, or to subscribe to the CourseSmart eTextbook, visit www.coursesmart.com (for customers in U.S. and Canada) or www.coursesmart.co.uk (for customers in Europe, Middle East, and Africa).
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Pearson Custom Business Skills
Pearson
©2009 | Prentice Hall | On-line Supplement | Live
ISBN-10: 0135075475 | ISBN-13: 9780135075470
Brief Description |
Pearson Custom Business Skills database enables you to select chapters, in any sequence or combination, from leading textbooks. This custom program gives you the power to scale the length, content and cost of your custom textbook to meet the needs of your course exactly.

The online book-build system will automatically calculate the net price and generate a unique ISBN for ordering purposes. If you create a package, the system will generate an additional package ISBN as well.

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