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For undergraduate/graduate-level courses in Quality Control, Statistical Process Control, Quality Improvement and Quality Assurance.

Practical and state-of-the-art in approach, Quality Control, Eighth Edition provides fundamental—yet comprehensive—coverage of quality control concepts. Sufficient theory is presented to ensure that students gain a sound understanding of the basic principles of quality control. The substantial use of probability and statistical techniques is reduced to simple mathematics or is developed in the form of tables and charts.

The book has served the instructional needs of technology students in technical institutes, community colleges, and universities. It has also been used by undergraduate and graduate business students. Professional organizations and industrial corporations have found the book an excellent training manual for instruction of manufacturing, quality, inspection, marketing, purchasing, and product design personnel.

• Emphasis on Total Quality Management: Chapters on Principles and Practices and Tools and Techniques of Total Quality Management. Introduces students to management technique early, providing a context for the specific quality tools, techniques, and standards that are presented later in the text.
• Accompanying software: Includes a CD that uses the Excel spreadsheet capability to solve most of the problems in the text. Familiarizes users with computer tools that are helpful in solving quality control problems.
• Material on Malcolm Baldrige National Quality Award: Presents information on the categories and criteria for this prestigious award. The categories also provide students with a conceptual framework for performance excellence.
• Summary information on ISO 14000 and FMEA. Highlights information on these accepted standards and techniques.

New To This Edition

This edition is updated to include

• All chapters now feature learning objectives.
• Chapter 4, "Fundamentals of Statistics," includes coefficient of variation to other measures and least squares calculations to scatter diagram.
• Chapter 5, " Control Charts for Variables," includes additional statistical information to Six Sigma and an exponential moving average chart with exercises.
• Chapter 8, "Control Charts for Attributes," features additional information on sample size and confidence limits.
• Chapter 10, " Acceptance Sampling Systems," includes latest standards revision.
• Chapter 11, "Reliability," features a new section on test design with footnotes on advanced material.

Table of Contents

1. Introduction to Quality.

2. Total Quality Management — Principles and Practices.

3. Total Quality Management — Tools and Techniques.

4. Fundamentals of Statistics.

5. Control Charts for Variables.

6. Additional SPC Techniques for Variables.

7. Fundamentals of Probability.

8. Control Charts for Attributes.

9. Lot-by-Lot Acceptance Sampling by Attributes.

10. Acceptance Sampling Systems.

11. Reliability.

12. Management and Planning Tools.

Courses

Quality  (Engineering Technology & Industrial Management)
Quality Control  (Industrial Engineering)

Next Edition(s)

• Quality Improvement, 9/E
  Besterfield
  ©2013  |  Prentice Hall  |  Cloth; 288 pp  |  Instock
  ISBN-10: 0132624419  |  ISBN-13: 9780132624411
  Suggested retail price: $148.80  Buy from myPearsonStoreNet price: $111.60  (What's this?)Brief Description  | 

  

  For undergraduate and graduate-level courses in Quality Control, Statistical Process Control, Quality Improvement, and Quality Assurance. This book will be valuable in programs such as Quality Improvement, Lean Six Sigma, Quality Control, and Statistical Process Control; in Associate Degree in Quality and other technical programs; in Baccalaureate programs in Engineering, Technology, Health Care, Education, and Business; and in Masters Degree programs in business.

   

  Formerly titled Quality Control, the field’s most accessible introduction to quality has been renamed and revamped to focus on quantitative aspects of quality improvement. New chapters on Lean Enterprise, Six Sigma, Experimental Design, and Taguchi’s Quality Engineering have been added, and this new Ninth Edition adds comprehensive coverage of fundamental statistical quality improvement concepts. A practical state-of-the-art approach is stressed throughout, and sufficient theory is presented to ensure that students develop a solid understanding of basic quality principles. To improve accessibility, probability and statistical techniques are presented through simpler math or developed via tables and charts. As with previous editions, this text is written to serve a widely diverse audience of students, including the growing number of “math shy” individuals who must play key roles in quality improvement.

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Author Bios

Dale H. Besterfield, Ph.D., P.E., performs training for SPC, DOE, and TQM.  He operates his own consulting firm, Besterfield & Associates, and works with public and private organizations.  Fortune 500 companies, universities, and small businesses have used his services.  He has conducted public seminars on SPC/SQC, TQM, and DOE in cooperation with the Atermican Management Association and a number of universities.  In addition, he was an examiner for the Malcolm Baldrige National Quailty Award.

After leaving Washington University and spening two years in the army, Dr. Besterfield work for Union-Camp Paper Corporation in Trenton, NJ, as an industrial engineer, quality engineer, and first-line supervisor.  In 1962, he was employed by the College of Engineering, Southern Illinois University, Taipei, Taiwan.  He organized and participated in a six-day seminar on quality assurance at Damascus, Syria, for the Arab world in 1994.

Dr. Besterfield is now an emeritus professor in the College of Engineering at Souther Illinois University at Carbondale, where he developed and directed the graduate program in manufacturing systems, a program with a strong quality focus.  A recognized authority in quality control, he has authored over 22 publications.  Dr. Besterfield is also a registered professional engineer in Missouri and California, a certified manufacturing engieer, and a member of ASQ, NAIT, and SME.  He is a fellow of ASQ and received their E. L. Grant Award for outstanding achievement.

He has been blessed with 3 children and 6 grandchildren. One son and one daughter have followed in his footsteps and are engineering professors  His oldest daughter is a CPA with a law degree. 

Backcover Copy

Quality Control, Eighth Edition takes a practical approach to providing a fundamental yet comprehensive coverage of statistical quality control concepts. This text presents readers with a sufficient amount of theory to ensure a sound understanding of the basic principles of quality control. Probability and statistical techniques are presented through the use of simple mathematics, as well as with tables and charts.

This text is designed to be used in an introductory course in the quality field. It provides the prerequisite foundation necessary for an advanced course in experimental design.

Key features of this edition:

• Objectives in each chapter
• Statistical information added to six sigma
• New information on sample size and confidence limits
• A new section on test design with footnotes directing the reader to advanced material
• Numerous figures and tables to help clarify and reinforce concepts presented
• A CD-ROM of Excel spreadsheet files for use in solving many chapter problems

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Instructor's Manual (Download only) for Quality Control, 8/E
Besterfield
©2009  |  Prentice Hall  |  On-line Supplement; 160 pp  |  Live
ISBN-10: 0135000971  |  ISBN-13: 9780135000977

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PowerPoints (Download only) for Quality Control, 8/E
Coowar
©2009  |  Prentice Hall  |  On-line Supplement  |  Live
ISBN-10: 0135033519  |  ISBN-13: 9780135033517

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Student CD for Quality Control, 8/E
Besterfield
©2009  |  Prentice Hall  |  CD-ROM Only  |  Out of Stock
ISBN-10: 0135000963  |  ISBN-13: 9780135000960
Suggested retail price:  $0.00Net price: $0.00  (What's this?)More Info

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• Quality Control, CourseSmart eTextbook, 8/E
  Besterfield
  ©2009  |  Prentice Hall  |  Electronic Book; 552 pp  |  Available
  ISBN-10: 0135017874  |  ISBN-13: 9780135017876
  Online purchase price: $63.99Brief Description  | 

  

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