Pearson - Check-In Check-Out: Managing Hotel Operations, 8/E

Courses

Introduction to Hotel and Motel Management (Hospitality)
Front Office Operations (Travel & Tourism)

In this section:

Description

For courses in Hotel Management, Front-Office Management, Hotel Operations and Introduction to Hotels.

Check-In, Check-Out provides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.

Features

For courses in Hotel Management, Front-Office Management, Hotel Operations and Introduction to Hotels. Check-In, Check-Out provides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.

New to this Edition

New! Revised Chapter 14, Hotel Technology–appears in this edition.

· Discusses current operating information, the hotel room of the future, energy management systems, wireless locking systems, guestroom control panels, in-room entertainment systems, and industry standardization of technical equipment.

New! Reservation chapters have been reordered–to follow a more logical sequence.

· Places the information on forecasting and availability earlier in the text–Ch. 4.

· Addresses issues such as internet-related reservation applications, outsourcing, third-party travel sites, search engine optimization, chain and proprietary websites and more!

New! Addresses trends within the industry such as:

· The all-inclusive hotel

· Lifestyle hotel chains

· The greening of the industry

· Aspects of security

· The blending of hotels, resorts, gaming establishments and residences

· Increasing automation through electronics

· Guest service and complaint handling

· New designs in baths and lobbies

· Changes in credit cards and smart cards

· The role of third parties in reservations and more!

Features

Offers a broader scope–thatincludes the entire rooms division and is set within the context of the entire lodging industry.

· Discusses not only the front-office, but also the entire rooms department.

· Includes topics not found in other texts such as: corporate housing, destination elevators, trade advertising contracts, and much more.

Organizes chapter coverage to follow the guest–through the reservation, check-in and check-out process.

· Includes a logical sequence that follows the guest's movement throughout the hotel.

Includes over 200 illustrations–throughout this edition.

· Explains, clarifies and highlights major points by strategically placing exhibits throughout the text.

Emphasizes the industry’s interdependence–on other industries, such as franchising, credit cards, real estate and telecommunications.

· Provides a look at other factors impacting hotel operations.

Presents detailed outlines–and helps readers decipher key elements of each chapter.

· Shows students where the discussion is headed and helps them focus on important topics.

Offers extensive cross-referenced index–that includes over 4,000 index listings.

· Gives readers an easy way to find material quickly.

Concludes with chapter-closing study materials–including questions and answers, bibliography, highlighted material, and open-ended “think” questions.

· Provides students with aids to learning and remembering the material covered.

New To This Edition

New to this Edition

New! Revised Chapter 14, Hotel Technology–appears in this edition.

New! Reservation chapters have been reordered–to follow a more logical sequence.

· Places the information on forecasting and availability earlier in the text–Ch. 4.

· Addresses issues such as internet-related reservation applications, outsourcing, third-party travel sites, search engine optimization, chain and proprietary websites and more!

New! Addresses trends within the industry such as:

· The all-inclusive hotel

· Lifestyle hotel chains

· The greening of the industry

· Aspects of security

· The blending of hotels, resorts, gaming establishments and residences

· Increasing automation through electronics

· Guest service and complaint handling

· New designs in baths and lobbies

· Changes in credit cards and smart cards

· The role of third parties in reservations and more!

Table of Contents

Table of Contents

PART I: THE HOTEL INDUSTRY

1. The Traditional Hotel Industry

2. The Modern Hotel Industry

3. The Structure of the Hotel Industry

PART II: THE RESERVATIONS PROCESS

4. Forecasting Availability and Overbooking

5. Global Reservations Technologies

6. Individual Reservations and Group Reservations

PART III: GUEST SERVICE AND RATE STRUCTURES

7. Managing Guest Service

8. Arrival, Registration, Assignments and Rooming

9. Role of the Room Rate

PART IV: THE HOTEL REVENUE CYCLE

10. Billing and the Guest Folio

11. Credit and the City Ledger

12. Cash Transactions

PART V: TECHNOLOGY

13. The Night Audit

14. Hotel Technology

GLOSSARY

BIBLIOGRAPHY

INDEX

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Backcover Copy

With this 8^th Edition, some 30-plus years of continuous publication, Check-In Check-Out proves once again its enduring contribution to the field of lodging management.

The authors, a father and son team, bring industry and academic experience to create a work that both students and professional hoteliers seek out. The text is current even as it anticipates upcoming changes. It is accurate even as it describes the latest industry innovations.

Among the many changes features in this latest revision is this sample:

Enhanced discussion on the “perfect fill”
Five hundred plus glossary entries
Importance of brands and branding
Incidents (small case studies) at chapter ends
Entirely new technology chapter with updates in telephones, safes, biometrics, and HTNG (Hotel Technology Next Generation) and its role in hotel automation
Carefully outlined chapters to speed reading and locate references
Greening of the Industry: LEED (Leadership in Energy and Environmental Design)
Rates (elastic, fenced, hurdle, premium, run-of-the-house, spread)
Real estate role in the lodging industry
Renewed look at the bedroom: cleanliness, electronics, furnishing, linens, and more
Reservation forecasting and its role in yield management
Revised chapter sequence to recognize the natural flow of guests and records
Self-service through kiosks and hand-held devices
Topics not found in other texts: corporate housing, destination elevators, trade advertising contracts, and much more
Use of professional vocabulary
Varied charts, illustrations, and photos to aide comprehension
Web Access to guests’ folios

In this section:

Instructor Resources

Downloadable Instructor Resources
Other Instructor Resources

Student Resources

Other student resources

Instructor's Manual (Download only) for Check-In Check-Out: Managing Hotel Operations, 8/E
Vallen
©2009 | Prentice Hall | On-line Supplement; 192 pp | Live
ISBN-10: 0135139368 | ISBN-13: 9780135139363

Instructor's Manual for Student CD-ROM for Professional Front Office Management Simulation
Hayes & Miller
©2008 | Prentice Hall | On-line Supplement | Live
ISBN-10: 0131353349 | ISBN-13: 9780131353343

PowerPoints (Download only) for Check-In Check-Out: Managing Hotel Operations, 8/E
Vallen
©2009 | Prentice Hall | On-line Supplement | Live
ISBN-10: 0135139376 | ISBN-13: 9780135139370

Test Item File for Blackboard for Check-In Check-Out: Managing Hotel Operations, 8/E
Vallen & Vallen
©2009 | Prentice Hall | On-line Supplement | Live
ISBN-10: 0135075394 | ISBN-13: 9780135075395

WebCT TIF for Check-In Check-Out: Managing Hotel Operations, 8/E
Vallen & Vallen
©2009 | Prentice Hall | On-line Supplement | Live
ISBN-10: 0135075408 | ISBN-13: 9780135075401

TestGen® Computerized Test Bank for Check-In Check-Out: Managing Hotel Operations, 8/E
Vallen & Vallen
©2009 | Prentice Hall | On-line Supplement | Live
ISBN-10: 0135075416 | ISBN-13: 9780135075418

Student resources

Simulation Student CD for Professional Front Office Management (FOMS)
Hayes & Miller
©2008 | Prentice Hall | CD-ROM Only | Instock
ISBN-10: 0131352318 | ISBN-13: 9780131352315
Net price: $25.95 (What's this?)More Info

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Check-In; Check Out, CourseSmart eTextbook, 8/E
Vallen & Vallen
©2009 | Prentice Hall | Electronic Book; 624 pp | Available
ISBN-10: 0135006937 | ISBN-13: 9780135006931
Online purchase price: $44.99
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Pearson Custom Library: Hospitality & Culinary Arts
Pearson
©2009 | Prentice Hall | On-line Supplement | Live
ISBN-10: 013510310X  | ISBN-13: 9780135103104
Brief Description  |
With Pearson Custom Library: Hospitality and Culinary Arts you can create the perfect textbook to reflect the way you teach your course!

Choose from the full depth and breadth of available Pearson titles. Select as many or as few chapters as you need to suit your course, and we'll custom publish your unique text. You're in full control of the content, sequence, and price.

For more information, please contact the Custom Library group.
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