Description

Features

This comprehensive version features 17 core chapters and 6 quantitative modules.

Operations Management 8th edition delivers the best problems in the industry (ie. examples, solved problems, and homework problems).

MOST PROBLEMS IN THE INDUSTRY

*Heizer/Render recognizes the importance of providing the largest, clearest, and most diverse problem sets in the industry.  The 597 problems are coded on a 1, 2, 3, or 4-dot difficulty level. These are supplemented by 166 homework problems on the book’s web site. Solutions to all these are in the Instructor’s Solutions Manual, written by the authors.

• Examples: pp. 142-150, 213-215, 244-250

When your students are stuck on homework problems, where do they usually turn in the book for help?  Do you work examples into class? Do you find your students struggle with knowing how to approach these problems? Would step-by-step examples to coach students through the process be helpful?

• Worked Out Examples & Solved Problems
  • Step-by-step worked out examples of OM problems are extremely helpful in an analytical course. The chapters contain 141 examples which are reinforced by 66 end-of-chapter Solved Problems. Further, the student CD and text web site each contain over a hundred additional Practice Problems.
    • Examples: pp. 118-119, 121, 124, 226, 231
    • Solved Problems: pp. 138-140, 242-243

How do you prepare students for your exams?  Do you recommend practice problems?  Do you assign homework?  What types of problems are important?  Would you be interested in problems that progress in level of difficulty?

• New! Challenging Problems Expand the Range of Homework Problems
  • This edition takes a 1, 2, 3-dot level of difficulty for each problem up a notch by increasing to a 1, 2, 3, 4-dot system with additional challenging 4-dot problems in each chapter.
    • Examples: pp. 215, 376, 510

Do you grade homework?  Would you be interested in an online homework resource that offers static/algorithmic problems, student feedback, and can save you time with grading?

• New! Integrated Online Homework with OneKey which includes PH Grade Assist
  • OneKey provides easy access to all digital resources available with the text, including our powerful online homework resource called PH Grade Assist.
  • With PH Grade Assist, many of the homework problems and our Test Item File can now be assigned online for students.  With dozens of options for randomizing the sequence, timing, feedback, and scoring, PH Grade Assist makes giving and grading homework and exams an easy task. 
  • Many of the problems have been converted to “algorithmic” form so that you can assign problems where each student has different data.  Plus, the system automatically records the grades into an instructor’s gradebook. 

OTHER POINTS OF DIFFERENTIATION:

SERVICE INTEGRATION

With job opportunities moving from manufacturing to a more service driven economy, would you be interested in a book that has a better service integration?

Throughout the text, the authors feature an extensive amount of service applications and firms to give students an in-depth look at operations in the real-world.

    - Example: See inside front cover for a sample of the companies interspersed throughout

• NEW! Arnold Palmer Hospital
  • Seven Video Cases, a Global Company Profile, and numerous examples, video clips, and photo illustrations highlight service operations at this world-class hospital.
    • Examples: pp. 60, 192-193, 208, 217 
  • Topics include: Project Management, Quality, Process Analysis, Capacity Planning, Facility Layout, Supply Chain Management, and Just-In-time Inventory, etc.
  • Award Winning Videos. Out of 10,000 entries in the Telly Award Competitions, the Quality video was chosen as a Winner and the Process Analysis Video as a Finalist.
• Hard Rock Café
  • Seven Video Cases, a Global Company Profile, and numerous examples, video clips, and photo illustrations highlight service operations at this widely recognized international chain.
    • Examples: pp. 2-3, 24, 34, 99, 175   
  • Topics include: Operations Management, Global Strategy, Project Management, Forecasting, Location, Scheduling, Human Resources, etc.

Is it important to have a balance between service and manufacturing examples?

• Balance between services and manufacturing
  • Both service and manufacturing examples are critical in an Operations Management course. The authors have carefully blended the two together throughout the text. To emphasize each, the authors followed two manufacturing organizations, a restaurant chain, a hospital, and a university.
    • Service examples: See Inside Front Cover
    • Manufacturing examples: pp. 258 (Harley-Davidson example), 359 (Necor Steel example), 516 (Anheuser-Busch), 550 (Collin Industries), etc.

ETHICS

Based on AACSB accreditation requirements are you incorporating more ethics into your course?

• NEW! Ethics in Operations Management
  • Each chapter features a new “Ethical Dilemma” and most chapters have more integrated discussions of ethics as well.  These exercises provide an ideal way to generate thought/discussion of ethical issues.
    • Examples: pp. 185, 212, 401

SOFTWARE ON STUDENT CD

Do you use software for in-class demonstration, what-if scenario’s, or homework? Do you prefer generic/blackbox software?

•  NEW! POM-QM for Windows Software
  • Now included FREE on the student CD, this easy-to-use Windows based software allows students to solve the homework problems that are labeled with a P in the text.
    • Examples: pp. 242, 244-250, 500, 505-510

 Do you prefer an Excel add-in?

• Excel OM
  • Our Excel add-in, is found on the student CD-ROM, and may be used to tackle many of the problems labeled with the following icon in the text.
    • Examples: pp. 241, 244-250, 500, 505-510

 Do you prefer to have students build Excel spreadsheets from scratch?

• NEW! Excel Spreadsheets
  • Many professors prefer to let students build their own Excel models.  New to this edition are examples of how to do this! This feature appears in the following chapters: Forecasting (Ch.4), Statistical Process Control (Ch. 6 Supplement), Inventory (Ch. 12), Linear Programming (Module B), and Simulation (Module F).
    • Examples: pp. 137, 241, 500

Do you prefer Excel spreadsheets tied to the text?

• Active Model Exercises
  • Interactive Excel spreadsheets of examples in the textbook that allow the student to explore and better understand these important quantitative concepts.  Students and instructors can adjust inputs to the model and, in effect, answer a whole series of “what if” questions that are provided. 
    • Examples: pp. 244, 504, 617

 Do you cover the Project Management Chapter? Do you use Microsoft Project?

• Microsoft Project
  • The authors highlight MS Project in the Project Management chapter of the text.  You can package a 120-trial version with the text at no additional cost. Contact your local PH rep.
    • Examples: pp. 79-83

CASES

Do you incorporate cases in your class?  What type do you prefer?

• Extensive Case Material
• The most extensive set of short, real-world cases. 57 case studies (including 22 video cases), each ½- 1 ½ pages long, with a vast majority from real-world companies.  54 additional cases included on our website. 
  • Examples: pp. 97 (Southwestern University), 152 (Digital Cell Phone), 188 (De Mar's)
• Each chapter includes selected Harvard cases that match the chapter content in case you are interested in creating a course pack that includes this material.
• Examples: pp. 100, 153, 189

FREE STUDENT CD

Contains exciting interactive resources to engage students and includes the following:

Student Study Tools:

• PowerPoint Lecture Notes
• Practice Problems
• Self Study Quizzes
• Video Cases/Clips

 Software:

• POM-QM for Windows Software
• Excel OM
• Active Models

How do you emphasize globalization in your course?

• Global Company Profiles
  • Each chapter opens with a two-page, full- analysis of a leading global organization. These include Amazon, Volkswagen, Dell, Arnold Palmer Hospital, Delta Airlines, McDonald’s, Boeing, and many more.
    • Examples: pp. 2-3 (Hard Rock), 26-27 (Boeing), 192-193 (Arnold Palmer), 254-255 (Dell), etc.
• Chapter 2: Operations Strategy in a Global Environment
  • This unique chapter highlights the challenges and opportunities of global operations and their strategies.

Do you use current articles from newspapers, magazines, and professional journals to demonstrate operations in practice?

• OM in Action Boxes
  • 58 half-page examples of recent OM practices are drown from a wide variety of sources, including the The Wall Street Journal, New York Times, Fortune, Forbes, and Harvard Business Review.
    • Examples: pp. 173 (Chasing Fads in Cell-Phone Industry), 323 (Locations Help Starbucks Brew up New Cafés), 436 (Outsourcing Not to India)

This text is available for personalization in the PHCBR custom database program.  Select only the chapters you require or supplement with recommended case studies all under one cover.  CLICK HERE to go directly to the PHCBR book-build site or visit our product page for additional information at pearsoncustom.com/business.

New To This Edition

SERVICE INTEGRATION

With job opportunities moving from manufacturing to a more service driven economy, would you be interested in a book that has a better service integration?

Throughout the text, the authors feature an extensive amount of service applications and firms to give students an in-depth look at operations in the real-world.

    - Example: See inside front cover for a sample of the companies interspersed throughout

• NEW! Arnold Palmer Hospital
  • Seven Video Cases, a Global Company Profile, and numerous examples, video clips, and photo illustrations highlight service operations at this world-class hospital.
    • Examples: pp. 60, 192-193, 208, 217  
  • Topics include: Project Management, Quality, Process Analysis, Capacity Planning, Facility Layout, Supply Chain Management, and Just-In-time Inventory, etc.
  • Award Winning Videos. Out of 10,000 entries in the Telly Award Competitions, the Quality video was chosen as a Winner and the Process Analysis Video as a Finalist.
• Hard Rock Café
  • Seven Video Cases, a Global Company Profile, and numerous examples, video clips, and photo illustrations highlight service operations at this widely recognized international chain.
    • Examples: pp. 2-3, 24, 34, 99, 175  
  • Topics include: Operations Management, Global Strategy, Project Management, Forecasting, Location, Scheduling, Human Resources, etc.

Is it important to have a balance between service and manufacturing examples?

• Balance between services and manufacturing
  • Both service and manufacturing examples are critical in an Operations Management course. The authors have carefully blended the two together throughout the text. To emphasize each, the authors followed two manufacturing organizations, a restaurant chain, a hospital, and a university.
    • Service examples:  See Inside Front Cover
    • Manufacturing examples: pp. 258 (Harley-Davidson example), 359 (Necor Steel example), 516 (Anheuser-Busch), 550 (Collin Industries), etc. 

HOMEWORK PROBLEM MATERIAL

How do you prepare students for your exams?  Do you recommend practice problems? Do you assign homework? What types of problems are important? 

• More Problem Material than any Other Book in this Market
  • Heizer/Render recognizes the importance of providing the largest, clearest, and most diverse problem sets in the industry. The new edition includes 141 step-by-step examples, 66 Solved Problems, and 597 Homework Problems. Plus, 166 additional problems on the website.

Would you be interested in problems that progress in level of difficulty?

• New! Challenging Problems Expand the Range of Homework Problems
  • This edition takes a 1, 2, 3-dot level of difficulty for each problem up a notch by increasing to a 1, 2, 3, 4-dot system with additional challenging 4-dot problems in each chapter.
    • Examples: pp. 215, 376, 510

Do you grade homework?  Would you be interested in an online homework resource that offers static/algorithmic problems, student feedback, and can save you time with grading?

• New! Integrated Online Homework with OneKey which includes PH Grade Assist
  • OneKey provides easy access to all digital resources available with the text, including our powerful online homework resource called PH Grade Assist.
  • With PH Grade Assist, many of the homework problems and our Test Item File can now be assigned online for students.  With dozens of options for randomizing the sequence, timing, feedback, and scoring, PH Grade Assist makes giving and grading homework and exams an easy task. 
  • Many of the problems have been converted to “algorithmic” form so that you can assign problems where each student has different data.  Plus, the system automatically records the grades into an instructor’s gradebook.

 OTHER POINTS OF DIFFERENTIATION:

 ETHICS

Based on AACSB accreditation requirements are you incorporating more ethics into your course?

• NEW! Ethics in Operations Management
  • Each chapter features a new “Ethical Dilemma” and most chapters have more integrated discussions of ethics as well.  These exercises provide an ideal way to generate thought/discussion of ethical issues.
    • Examples: pp. 185, 212, 401

SOFTWARE ON STUDENT CD

Do you use software for in-class demonstration, what-if scenario’s, or homework? Do you prefer generic/blackbox software?

•  NEW! POM-QM for Windows Software
  • Now included FREE on the student CD, this easy-to-use Windows based software allows students to solve the homework problems that are labeled with a P in the text.
    • Examples: pp. 242, 244-250, 500, 505-510

 Do you prefer an Excel add-in?

• Excel OM
  • Our Excel add-in, is found on the student CD-ROM, and may be used to tackle many of the problems labeled with the following icon in the text.
    • Examples: pp. 241, 244-250, 500, 505-510

 Do you prefer to have students build Excel spreadsheets from scratch?

• NEW! Excel Spreadsheets
  • Many professors prefer to let students build their own Excel models.  New to this edition are examples of how to do this! This feature appears in the following chapters: Forecasting (Ch.4), Statistical Process Control (Ch. 6 Supplement), Inventory (Ch. 12), Linear Programming (Module B), and Simulation (Module F).
    • Examples: pp. 137, 241, 500

 Do you prefer Excel spreadsheets tied to the text?

• Active Model Exercises
  • Interactive Excel spreadsheets of examples in the textbook that allow the student to explore and better understand these important quantitative concepts.  Students and instructors can adjust inputs to the model and, in effect, answer a whole series of “what if” questions that are provided. 
    • Examples: pp. 244, 504, 617

 Do you cover the Project Management Chapter? Do you use Microsoft Project?

• Microsoft Project
  • The authors highlight MS Project in the Project Management chapter of the text.  You can package a 120-trial version with the text at no additional cost. Contact your local PH rep.
    • Examples: pp. 79-83

CASES

Do you incorporate cases in your class?  What type do you prefer?

• Extensive Case Material
  • The most extensive set of short, real-world cases. 57 case studies (including 22 video cases), each ½- 1 ½ pages long, with a vast majority from real-world companies.  54 additional cases included on our website. 
    • Examples: pp. 97 (Southwestern University), 152 (Digital Cell Phone), 188 (De Mar's)
  • Each chapter includes selected Harvard cases that match the chapter content in case you are interested in creating a course pack that includes this material.
    • Examples: pp. 100, 153, 189

FREE STUDENT CD

Contains exciting interactive resources to engage students and includes the following:

Student Study Tools:

• PowerPoint Lecture Notes
• Practice Problems
• Self Study Quizzes
• Video Cases/Clips

 Software:

• POM-QM for Windows Software
• Excel OM
• Active Models

CONTENT ENHANCEMENTS

• Expanded coverage of Supply Chain Management (ch 11):  Competition is less between companies and more and more between supply chains - the authors help the student understand and appreciate the importance of this strategic change in operations.  
• Expanded coverage of Probabilistic Inventory Models (ch 12): Because inventory remains a major investment the authors have expanded this discussion with 3 new probabilistic inventory models.
• Added discussion of six sigma (ch 6): Continued focus by academics and industry led the authors to strengthen this topic. 
• New discussion of work cells (ch 9): The economic advantages of work cells in the factory and in services is reflected in this expanded material.
• Added discussion of product life cycle (ch 5): The new concept of Product life cycle software is introduced and defined for the student. 
• New material on scheduling including LEKIN software (bundled on CD), Finite Scheduling, Cyclical Scheduling of service employees (ch 15): Strides are being made in developing sophisticated scheduling techniques and the authors have reflected this and the new material in this expanded section.
• New material on Toyota Production System, 5 S's and 7 Wastes (ch 16): Lean manufacturing requires that students understand the efficiency generated by the Toyota Production System and the 5Ss and the 7 Wastes.  
• Expanded material on ERP and the MRP interface with JIT. Recognizing the importance of JIT and the pervasiveness of MRP and ERP the author have expanded their discussion of ERP and well as the JIT MRP relationship.

Table of Contents

PART I INTRODUCTION

1.  Operations and Productivity

2.  Operations Strategy in a Global Environment

3.  Project Management

4.  Forecasting

PART II DESIGNING OPERATIONS

5.  Design of Goods and Services

6.  Managing Quality

6S.Statistical Process Control

7.  Process Strategy

7S.Capacity Planning

8.  Location Strategies

9.  Layout Strategy

10.  Human Resources and Job Design

10S.Work Measurement

PART III MANAGING OPERATIONS

11.  Supply-Chain Management

11S.E-Commerce and Operations Management

12.  Inventory Management

13.  Aggregate Planning

14.  Material Requirements Planning (MRP) and ERP

15.  Short-Term Scheduling

16.  Just-in-Time and Lean Production Systems

17.  Maintenance and Reliability

PART IV QUANTITATIVE MODULES

A.  Decision-Making Tools

B.  Linear Programming

C.  Transportation Models

D.  Waiting-Line Models

E.  Learning Curves

F.  Simulation

Courses

Production and Operations Management  [OTHER TITLES OF INTEREST]   (Industrial Engineering)
Operations Management  [COMPREHENSIVE TEXTS]   (Decision Science)

Next Edition(s)

• Operations Management & Student CD Package, 9/E
  Heizer & Render
  ©2008  |  Prentice Hall  |  Kit/Package/ShrinkWrap  |  Instock
  ISBN-10: 0136014879  |  ISBN-13: 9780136014874
  Suggested retail price: $226.67  Net price: $170.00  (What's this?)Brief Description  | 

  

  For the core course in Operations Management.
  
  Operations Management, 9e offers students and professors the largest and most diverse problems sets in the industry, as well as providing solved problems and step-by-step worked examples to help students learn outside of the classroom.

  
  A briefer version is also available called Principles of Operations Management, 7e.
  

  More Info
  

• Operations Management and Student CD and Student DVD Package, 9/E
  Heizer & Render
  ©2008  |  Prentice Hall  |  Kit/Package/ShrinkWrap; 784 pp  |  Instock
  ISBN-10: 0138128782  |  ISBN-13: 9780138128784
  Suggested retail price: $226.67  Buy from myPearsonStoreNet price: $170.00  (What's this?)Brief Description  | 

  

  For the core course in Operations Management.
  
  Operations Management, 9e offers students and professors the largest and most diverse problems sets in the industry, as well as providing solved problems and step-by-step worked examples to help students learn outside of the classroom.

  
  A briefer version is also available called Principles of Operations Management, 7e.
  

  More Info
  

Companion Website for Operations Management, 8/E
Heizer
©2007  |  Prentice Hall  |  On-line Supplement  |  Live
ISBN-10: 013185903X  |  ISBN-13: 9780131859036
This online resource is available at no cost.
More Info

OneKey Blackboard, Principles of Operations Management, and Operations Management, 8/E
Heizer
©2006  |  On-line Supplement  |  Version 6.0.11  |  Access Code Required  |  Live
ISBN-10: 0131876805  |  ISBN-13: 9780131876804
Online purchase price: $35.00  |  Students, buy access Instructors, request content (at no cost)  |  View Demo  |  More Info

OneKey CourseCompass, Principles of Operations Management, and Operations Management, 8/E
Heizer
©2006  |  On-line Supplement  |  Access Code Required  |  Live
ISBN-10: 0131859072  |  ISBN-13: 9780131859074
Online purchase price: $35.00  |  Students, buy access Take a Tour  |  More Info

OneKey WebCT, Principles of Operations Management, and Operations Management, 8/E
Heizer
©2006  |  On-line Supplement  |  Access Code Required  |  Version 3.8X  |  Live
ISBN-10: 0131876813  |  ISBN-13: 9780131876811
Online purchase price: $35.00  |  Students, buy access Instructors, request content (at no cost)  |  View Demo  |  More Info

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Review Copy Operations Management and Student CD, 8/E
Heizer
©2006  |  Prentice Hall  |  Cloth Bound w/CD-ROM  |  Out of Stock
ISBN-10: 0131553968  |  ISBN-13: 9780131553965
More Info

Companion Website for Operations Management, 8/E
Heizer
©2007  |  Prentice Hall  |  On-line Supplement  |  Live
ISBN-10: 013185903X  |  ISBN-13: 9780131859036
This online resource is available at no cost.
More Info

OneKey Blackboard, Principles of Operations Management, and Operations Management, 8/E
Heizer
©2006  |  On-line Supplement  |  Version 6.0.11  |  Access Code Required  |  Live
ISBN-10: 0131876805  |  ISBN-13: 9780131876804
Online purchase price: $35.00  |  Students, buy access Instructors, request content (at no cost)  |  View Demo  |  More Info

OneKey CourseCompass, Principles of Operations Management, and Operations Management, 8/E
Heizer
©2006  |  On-line Supplement  |  Access Code Required  |  Live
ISBN-10: 0131859072  |  ISBN-13: 9780131859074
Online purchase price: $35.00  |  Students, buy access Take a Tour  |  More Info

OneKey WebCT, Principles of Operations Management, and Operations Management, 8/E
Heizer
©2006  |  On-line Supplement  |  Access Code Required  |  Version 3.8X  |  Live
ISBN-10: 0131876813  |  ISBN-13: 9780131876811
Online purchase price: $35.00  |  Students, buy access Instructors, request content (at no cost)  |  View Demo  |  More Info

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Companion Website for Operations Management, 8/E
Heizer
©2007  |  Prentice Hall  |  On-line Supplement  |  Live
ISBN-10: 013185903X  |  ISBN-13: 9780131859036
This online resource is available at no cost.
More Info

OneKey Blackboard, Principles of Operations Management, and Operations Management, 8/E
Heizer
©2006  |  On-line Supplement  |  Version 6.0.11  |  Access Code Required  |  Live
ISBN-10: 0131876805  |  ISBN-13: 9780131876804
Online purchase price: $35.00  |  Students, buy access More Info

OneKey CourseCompass, Principles of Operations Management, and Operations Management, 8/E
Heizer
©2006  |  On-line Supplement  |  Access Code Required  |  Live
ISBN-10: 0131859072  |  ISBN-13: 9780131859074
Online purchase price: $35.00  |  Students, buy access More Info

OneKey WebCT, Principles of Operations Management, and Operations Management, 8/E
Heizer
©2006  |  On-line Supplement  |  Access Code Required  |  Version 3.8X  |  Live
ISBN-10: 0131876813  |  ISBN-13: 9780131876811
Online purchase price: $35.00  |  Students, buy access More Info

Companion Website for Operations Management, 8/E
Heizer
©2007  |  Prentice Hall  |  On-line Supplement  |  Live
ISBN-10: 013185903X  |  ISBN-13: 9780131859036
This online resource is available at no cost.
More Info

OneKey Blackboard, Principles of Operations Management, and Operations Management, 8/E
Heizer
©2006  |  On-line Supplement  |  Version 6.0.11  |  Access Code Required  |  Live
ISBN-10: 0131876805  |  ISBN-13: 9780131876804
Online purchase price: $35.00  |  Students, buy access Instructors, request content (at no cost)  |  View Demo  |  More Info

OneKey CourseCompass, Principles of Operations Management, and Operations Management, 8/E
Heizer
©2006  |  On-line Supplement  |  Access Code Required  |  Live
ISBN-10: 0131859072  |  ISBN-13: 9780131859074
Online purchase price: $35.00  |  Students, buy access Take a Tour  |  More Info

OneKey WebCT, Principles of Operations Management, and Operations Management, 8/E
Heizer
©2006  |  On-line Supplement  |  Access Code Required  |  Version 3.8X  |  Live
ISBN-10: 0131876813  |  ISBN-13: 9780131876811
Online purchase price: $35.00  |  Students, buy access Instructors, request content (at no cost)  |  View Demo  |  More Info

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• Operations Management, CourseSmart eTextbook, 8/E
  Heizer & Render
  ©2006  |  Prentice Hall  |  Electronic Book; 784 pp  |  Available
  ISBN-10: 0131743783  |  ISBN-13: 9780131743786
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